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Shopping Information for Anzor Jewelers Secure Shopping:
When you make a purchase online from Anzor Jewelers, the information about your transaction is protected by one of the most widely used and trusted security systems on the Internet. Anzor’s security system is the same one used by many of the most successful Internet brands. The technology used to encrypt your transaction assures you of the utmost security on the Web. Anzor will continue to provide to its customers the most practical, private and secure transaction service available on the Internet. Our solution is designed to interface with alternate payment solutions, which the marketplace may demand in the future. For further details about protecting the privacy of your transactions, see Anzor's Privacy Policy. Emailing Ask The Expert, Your Personal Jeweler at Anzor Jewelers Another of our personal services is access to our Expert Jewelry Advisor, our jewelry expert with over 20 years of experience as a top jewelry designer and merchandiser. You may contact our Jewelry Expert by e-mail CLICK HERE, we will do our best to answer all your questions. We will use the e-mail address you provide to answer your questions, or to respond to your requests for service. Your email address is not used for any other purpose, and we do not share our members or visitors e-mail addresses with any other companies. What Are Your Shiping Policies?
Packages shipped to locations in the United States will be shipped via UPS and insured for your protection. Please note that UPS will not deliver to PO/APO Box locations. How Long Will It take to Get My Items? All international orders are subject to final verification. Packages sent outside the United states will be sent via Insured Registered USPS air mail unless other arrangements are made with us. Please note that once the package is mailed we will provide a delivery confirmation number and can no longer be responsible for its delivery. Any import taxes and duties charged by the destination country are not included and must be paid by the customer. The first credit will be made within 10 business days of receipt and verification of the merchandise refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. Refunds:We want you to be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off. If within 30 days from receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for refunds. All Free Gifts with purchase must be returned with products which are to be refunded. Refunds are not granted to products which are not returned with the free gift. To return your purchase, please follow these simple instructions: 1. Please read the information on the back of your original shipping document and enclose it with your purchase (in the original packaging if possible). --OR-- 2. If you do not have your original shipping document, please provide us with your name, address, phone number and order number. 3. For your security,
please return the package to us by an insured courier (FedEx, UPS or Parcel
Post) and retain your receipt. This will protect you in case your jewelry
is lost in transit. Anzor Jewelry Corp. 1-(800) 548-0411 Once we receive your return, your money
will be refunded or your credit card account will be credited for any
payments you have made toward your purchase. The first credit will be
made within 10 business days of receipt and verification of the merchandise.
Refunds on purchases made with a credit card will only be credited to
the same card. Delivery charges are not refunded. Please allow one monthly
billing cycle in order for your credit to appear. Customers returning
a partial order will be refunded for the returned items only.
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