Shopping Information for Anzor Jewelers Secure Shopping:
When you make a purchase online
from Anzor Jewelers, the information about your transaction is protected
by one of the most widely used and trusted security systems on the Internet.
Anzor’s security system is the same one used by many of the most
successful Internet brands. The technology used to encrypt your transaction
assures you of the utmost security on the Web. Anzor will continue to
provide to its customers the most practical, private and secure transaction
service available on the Internet. Our solution is designed to interface
with alternate payment solutions, which the marketplace may demand in
the future. For further details about protecting the privacy of your transactions,
Ask The Expert, Your Personal Jeweler at Anzor Jewelers
Another of our personal services is
access to our Expert Jewelry Advisor, our jewelry expert with over 20
years of experience as a top jewelry designer and merchandiser. You may
contact our Jewelry Expert by e-mail CLICK
HERE, we will do our best to answer all your questions. We will use
the e-mail address you provide to answer your questions, or to respond
to your requests for service. Your email address is not used for any other
purpose, and we do not share our members or visitors e-mail addresses
with any other companies.
What Are Your Shipping
- Domestic Shipping
Packages shipped to locations in
the United States will be shipped via USPS and insured for your protection.
Please choose USPS during checkout.
Free Shipping: To Any State in Continental United States.
How Long Will It take to Get My Items?
- Every ring is made to order to ensure you get a ring that's new and never been worn by anyone.
- Most items are shipped within 3 to 5 business days.
- For an estimate on delivery time via ground service please
- 2nd day express shipping is also available for an extra charge. If
you need your item sooner please contact us to check for Overnight
delivery availability to your location.
- International Shipping
All international orders are subject
to final verification. Packages sent outside the United states will
be sent via insured USPS Express Mail International unless other arrangements
are made with us. Please note that once the package is mailed we will
provide a delivery confirmation number and can no longer be responsible
for its delivery. Any import taxes and duties charged by the destination
country are not included and must be paid by the customer.
via USPS Express Mail International:
For purchases over $1000.00 to United Kingdom, Europe, Australia, and Canada.
Do You Have Layaway?
An interest free layaway plan is now available for your convenience.
Choose to pay over 2 or 3 months with a 25% deposit due at the close of the auction or purchase. Should a buyer not complete full payment as agreed,
any contributed payments are not refundable.
Contact us directly if you are interested in our flexible layaway for our jewelry at 1-(800)-548-0411.
Do You Do Engravings?
Engravings are available for select items up to 8 characters including symbols.
If there is a particular item you would like engraved but the option is not available on the website,
you can still ask for it. Please contact us by phone or email.
Engravings are free of charge.
Please note that all personalized (engraved) items are non-refundable or non-exchangeable.
What is your policy on pieces made in Platinum?
All Anzor Jewelry designs come with a 10-day money-back
guarantee minus shipping or special handling charges. Due to the
high costs of casting and refining platinum, there is a recycling charge of
$200 or 20% of value, whichever is higher, on any platinum return.
Additionally, we will
clean and re-polish your ring for life at no charge; you just pay for
return shipping. This warranty is highly unusual for custom-made
jewelry and is generously offered because we consistently exceed our
customer's expectations and rarely receive returns. When we do, we
happily honor this warranty.
How long will I have to wait for a refund?
first credit will be made within 10 business days of receipt and verification
of the merchandise refunds on purchases made with a credit card will only
be credited to the same card. Delivery charges are not refunded.
We want you to be absolutely satisfied
with your jewelry. Wear it. Enjoy it. Show it off. If within 10 days from
receipt of your purchase you change your mind or you're not completely satisfied
for any other reason, you may return the item. Please note: there will be a
15% restocking fee on returned items. For returns of items made in platinum,
there is a $200 or 20% recycling charge, whichever is higher.
All products should be returned in the original state they were
received. Products which have been modified by another 3rd party jeweler
or abused will not be accepted for refunds.
Engraved items are non-refundable or non-exchangeable.
All Free Gifts with purchase must be returned with
products which are to be refunded. Refunds are not granted to products
which are not returned with the free gift.
To return your purchase, please follow these simple
1. Please read
the information on the back of your original shipping document and enclose
it with your purchase (in the original packaging if possible). --OR--
2. If you do not
have your original shipping document, please provide us with your name,
address, phone number and order number.
3. For your security,
please return the package to us by an insured courier (FedEx, USPS or Parcel
Post) and retain your receipt. This will protect you in case your jewelry
is lost in transit.
Returns should be sent to:
Anzor Jewelry Corp.
4. For "Exchanges"
or "Replacements", please contact our Customer Service Department at
1-(800) 548-0411 or (212) 921-0247 for International.
36 West 47th Street, Suite 501
New York, NY 10036
Once we receive your return, your money
will be refunded or your credit card account will be credited for any
payments you have made toward your purchase. The first credit will be
made within 10 business days of receipt and verification of the merchandise.
Refunds on purchases made with a credit card will only be credited to
the same card. Delivery charges are not refunded. Please allow one monthly
billing cycle in order for your credit to appear. Customers returning
a partial order will be refunded for the returned items only.
Refunds will be applied to any unpaid balances first. If you have any
questions, please contact our Customer Service Department by calling Toll
Free 1-800-548-0411 or CLICK
HERE to contact us.